Shipping and Delivery Policy

Effective Date: January 28, 2026

Last Updated: January 28, 2026

Introduction

At Divinee Asstitva, we are committed to delivering your spiritual products with care and ensuring they reach you safely and on time. This Shipping and Delivery Policy outlines our shipping procedures, delivery timelines, charges, and other important information.

Business Information:
Name: Divinee Asstitva
Website: https://divineeasstitva.com/

1. Shipping Coverage

Domestic Shipping (Within India)

We currently ship to all serviceable locations across India, including:

• Major metro cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, etc.)
• Tier 2 and Tier 3 cities
• Rural areas with courier connectivity
• Remote locations (subject to courier partner serviceability)

Serviceable PIN Codes: Over 27,000+ PIN codes across India

Non-Serviceable Areas:

• Remote hill stations with limited courier access
• Areas with restricted entry (military zones, sensitive regions)
• International locations (currently not available)

Note: You can verify PIN code serviceability at checkout or contact our customer support.

International Shipping

We are currently focused on serving customers within India. International shipping is not available at this time but may be introduced in the future. Customers from overseas can place inquiries through our website contact form.

2. Shipping Partners

We partner with reputed courier and logistics companies to ensure safe and timely delivery:

• Blue Dart
• Delhivery
• DTDC
• FedEx
• India Post (Speed Post)
• Ekart Logistics
• Xpressbees
• Other authorized courier partners

The courier partner is selected based on:

• Delivery location and PIN code serviceability
• Product type and packaging requirements
• Fastest and most reliable service available

Note: You cannot choose a specific courier partner, but you will receive tracking details to monitor your shipment.

3. Delivery Timeline

Standard Delivery

Metro Cities & Major Urban Areas:

• Delivery Time: 2-4 business days from order dispatch
• Covering cities like Delhi NCR, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata

Tier 2 & Tier 3 Cities:

• Delivery Time: 4-7 business days from order dispatch
• Covering cities like Jaipur, Lucknow, Indore, Patna, Chandigarh, Bhopal, Coimbatore, Kochi

Rural & Remote Areas:

• Delivery Time: 7-10 business days from order dispatch
• Delivery may take longer due to limited courier connectivity

Processing Time

• Order Processing: 1-2 business days for standard products
• Customized Rudraksha Remedies: 3-5 business days (as each remedy requires personalized Kundali preparation with mantras)
• Gemstones with Certification: 2-4 business days (includes authenticity verification)
• Crystals: 1-2 business days

Total Delivery Time = Processing Time + Shipping Time

Example: For a customized Rudraksha remedy in Bangalore:

• Processing: 3-5 days
• Shipping: 2-4 days
• Total: 5-9 days

Factors Affecting Delivery Time

Delivery may be delayed due to:

• Natural disasters, pandemics, or force majeure events
• Political unrest, strikes, or law and order situations
• Festivals and public holidays
• Remote or difficult-to-access locations
• Incorrect or incomplete shipping address
• Customs clearance (if applicable in future)
• High order volume during sale periods

Note: Estimated delivery dates are approximate and not guaranteed. We are not liable for delays beyond our control.

4. Shipping Charges

Shipping Fee Structure

Our shipping charges are based on:

• Order value
• Delivery location (PIN code)
• Product weight and dimensions
• Shipping speed selected

Standard Shipping Charges:

Order Value	Metro Cities	Tier 2/3 Cities	Remote Areas
Below ₹500	₹60	₹80	₹100
₹500 – ₹999	₹50	₹70	₹90
₹1000 – ₹1999	₹40	₹60	₹80
Above ₹2000	FREE	FREE	₹50

Note: Actual shipping charges will be calculated at checkout based on your delivery address.

Free Shipping

We offer FREE standard shipping on orders:

• Above ₹2000 for metro and tier 2/3 cities
• Above ₹2500 for remote areas
• During promotional periods (as announced on the website)

Express Shipping (Optional)

For urgent deliveries, express shipping is available at additional cost:

• Express Shipping Fee: ₹150 – ₹300 (depending on location)
• Delivery Time: 1-2 days for metro cities, 2-3 days for other areas
• Subject to availability and PIN code serviceability

Cash on Delivery (COD) Charges

For Cash on Delivery orders, additional COD handling charges apply:

• COD Charge: ₹30 – ₹50 (depending on order value and location)
• Maximum COD Order Value: ₹25,000
• COD is not available for all locations; check at checkout

Note: Shipping and COD charges are non-refundable unless the issue is from our end (wrong/defective product).

5. Order Processing and Dispatch

Order Confirmation

Once you place an order:

1. You receive an Order Confirmation email/SMS with order number
2. Payment is verified (for prepaid orders)
3. Order enters processing queue
4. You receive an Order Processing notification

Product Preparation

For Rudraksha Naturo Remedies:

• Our expert practitioners prepare your personalized Rudraksha Kundali
• Mantras are assigned based on your Janma Rashifal (Moon Sign)
• Rudraksha beads are carefully selected and assembled
• Energization and blessing process (as per Shiv Puran)
• Quality check before packaging

For Gemstones:

• Authenticity verification
• Quality assessment (4Cs+Q: Color, Carat, Clarity, Cutting, Qualities)
• Certification (where applicable)
• Secure packaging to prevent damage

For Crystals:

• Selection based on your energy requirements
• Cleansing and charging process
• WoW principle applied (Wear, Own, Worship)

Packaging

All products are packed with:

• Protective Packaging: Bubble wrap, foam, or cushioning material
• Sturdy Box: Tamper-proof packaging to ensure product safety
• Product Invoice: Included inside the package
• Care Instructions: For Rudraksha, gemstones, and crystals
• Authenticity Certificate: For gemstones (where applicable)
• Rudraksha Kundali: For customized remedies

Dispatch Notification

Once your order is shipped:

• You receive a Shipment Confirmation email/SMS
• Tracking Number is provided
• Expected Delivery Date is mentioned
• You can track your order in real-time

6. Order Tracking

How to Track Your Order

Method 1: Through Your Account

1. Log in to your account at https://divineeasstitva.com/
2. Go to “My Orders”
3. Select the order you want to track
4. Click on “Track Order”
5. Real-time tracking information will be displayed

Method 2: Through Tracking Link

• Use the tracking link provided in the shipment confirmation email/SMS
• Enter your tracking number on the courier partner’s website

Method 3: Contact Customer Support

• Visit our Contact Us page on website
• Provide your order number for assistance

Tracking Updates

You will receive tracking updates at various stages:

• Order Placed
• Order Processing
• Order Shipped
• Out for Delivery
• Delivered / Failed Delivery Attempt

7. Delivery Process

Successful Delivery

When the delivery executive arrives at your address:

1. Verify Your Identity: Show a valid ID proof or order confirmation
2. Inspect the Package: Check for any visible damage to the outer packaging
3. Open and Verify (for COD): You may open the package to verify contents before payment
4. Make Payment (for COD): Pay the exact order amount in cash or via card/UPI (if supported)
5. Collect Invoice: Ensure you receive the product invoice
6. Sign Proof of Delivery: Sign the delivery receipt or POD

Important:

• If the package appears damaged, DO NOT accept the delivery; report immediately
• For prepaid orders, you can refuse delivery if you suspect damage (though we recommend accepting and reporting within 48 hours)
• Keep the delivery receipt safe for future reference

Failed Delivery Attempts

If delivery fails due to:

• Recipient not available
• Incorrect or incomplete address
• Refused by customer
• Locked premises

Our Process:

• 1st Attempt: Courier partner will make the first delivery attempt
• Rescheduling: You will receive a call/SMS to reschedule delivery
• 2nd Attempt: Second delivery attempt on rescheduled date
• 3rd Attempt: Final delivery attempt (if required)
• Return to Seller: After 3 failed attempts, the order is returned to us

How to Reschedule:

• Contact the courier partner using the tracking number
• Contact our customer support for assistance
• Update delivery instructions through tracking portal (if available)

Note: If an order is returned due to non-availability or refusal without valid reason, return shipping costs and COD charges (if applicable) will be deducted from refund.

8. Address Guidelines

Providing Accurate Address

To ensure smooth delivery, please provide:

• Complete Name: First name and last name
• Flat/House Number: Building name and flat/house number
• Street/Area: Complete street name and locality
• Landmark: Nearby landmark for easy identification
• City and State: Correct city and state
• PIN Code: Accurate 6-digit PIN code
• Mobile Number: Active mobile number for delivery coordination

Example of a Good Address:

Rajesh Kumar Sharma
Flat No. 302, Shiv Apartment
Sector 15, Near City Mall
Jaipur, Rajasthan - 302017
Mobile: +91-9876543210

Address Verification

• We may call you to verify the address before dispatch
• Please ensure your phone number is active and reachable
• For businesses, provide office timings for delivery coordination

Changing Delivery Address

• Address can be changed before the order is shipped
• Once shipped, address cannot be modified
• Contact customer support immediately if you need to change address

Note: We are not responsible for failed deliveries due to incorrect address provided by the customer.

9. Cash on Delivery (COD)

COD Availability

Cash on Delivery is available for:

• Most serviceable PIN codes across India (27,000+ locations)
• Orders up to ₹25,000 in value
• Standard delivery (not available for express shipping in some locations)

COD is NOT available for:

• High-risk locations (as determined by courier partners)
• Certain remote areas
• Orders above ₹25,000
• Customers with history of repeated order refusals

COD Process

1. Select COD at Checkout: Choose “Cash on Delivery” as payment method
2. Order Confirmation: You receive order confirmation (no payment required)
3. Order Verification: We may call to verify your order to prevent fraud
4. Dispatch: Order is processed and shipped after verification
5. Delivery: Pay the delivery executive in cash, card, or UPI at the time of delivery
6. Collect Receipt: Get your invoice and delivery receipt

COD Charges

• COD Handling Fee: ₹30 – ₹50 (depending on order value)
• Charged to cover cash handling and remittance costs
• Mentioned at checkout before order confirmation

COD Payment Methods at Delivery

Depending on courier partner, you can pay via:

• Cash: Keep exact change ready
• Card: Debit/Credit card through POS machine (if available)
• UPI: Scan and pay via UPI apps (if supported by delivery executive)

Note: Ensure you have the exact order amount ready at the time of delivery.

Important COD Guidelines

• Inspect Before Payment: You may open and verify the product before paying (for COD orders)
• Do Not Refuse Without Reason: Repeated refusals may lead to COD restriction on your account
• Valid Orders Only: Fake or test orders will result in account suspension
• Return Shipping Deduction: If you refuse delivery without valid reason, return shipping and COD charges will be deducted

10. Prepaid Orders

Prepaid Payment Advantages

Benefits of prepaid payment:

• Faster Processing: Orders are processed immediately after payment
• No COD Charges: Save ₹30-50 on COD handling fee
• Priority Dispatch: Prepaid orders get priority during high-demand periods
• Exclusive Offers: Special discounts and offers for prepaid customers
• Hassle-Free: No need to keep cash ready at delivery

Prepaid Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, RuPay, Maestro)
• Net Banking (all major banks)
• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Digital Wallets (Paytm Wallet, Mobikwik, Amazon Pay, etc.)
• EMI Options (for orders above ₹3,000 on select cards)

Payment Security

• All transactions are processed through secure payment gateways
• 256-bit SSL encryption protects your payment information
• We do not store your card details
• PCI-DSS compliant payment processing

11. Special Delivery Instructions

Fragile Items

Products like gemstones and crystals are marked as FRAGILE and handled with extra care:

• Special packaging with cushioning
• “Handle with Care” stickers on packages
• Insurance coverage (for high-value orders)

High-Value Shipments

For orders above ₹10,000:

• Additional security measures
• OTP-based delivery verification
• Signature proof of delivery
• Insurance coverage

Delivery to Different Address

You can ship to a different address (gift delivery):

• Select “Deliver to a different address” at checkout
• Provide complete recipient details
• Include recipient’s mobile number for delivery coordination
• Gift message can be included (mention in order notes)

12. Non-Delivery and Lost Packages

Package Marked as Delivered but Not Received

If your order shows “Delivered” but you did not receive it:

1. Check with Family/Neighbors: Package may have been received by someone else at your address
2. Check Around Your Property: Sometimes packages are left in a safe place
3. Contact Courier Partner: Call the courier using tracking number
4. Report to Us: Contact our customer support within 48 hours

Our Resolution:

• We will investigate with the courier partner
• Investigation may take 7-10 business days
• If confirmed lost, we will provide full refund or replacement

Damaged During Transit

If your package arrives damaged:

• Do Not Accept Delivery: If visible damage to outer packaging
• Report Within 48 Hours: If damage is discovered after opening
• Provide Photos/Videos: Of packaging and product damage
• Free Replacement: We will arrange pickup and send replacement at no cost

13. Holidays and Peak Seasons

Festival and Holiday Delays

During major festivals and holidays, deliveries may take longer:

• Diwali, Holi, Eid, Christmas, New Year
• National holidays and regional festivals
• Courier partner holidays

Our Approach:

• We notify customers about expected delays
• Orders are processed on priority basis
• Extra manpower deployed during peak seasons

Order Early for Occasions

For timely delivery during special occasions:

• Place orders at least 7-10 days in advance
• Check estimated delivery date before ordering
• Consider express shipping for urgent needs

14. Multiple Address Delivery

If you want to send products to multiple addresses in a single order:

• Currently not supported on website
• Contact customer support to place bulk orders
• Separate shipping charges apply for each address
• Minimum order value may apply

15. Bulk Orders and Corporate Gifting

For bulk orders (10+ units) or corporate gifting:

• Contact us through website contact form or phone number provided on Contact Us page
• Special pricing available
• Dedicated account manager assigned
• Customized packaging options
• Flexible delivery scheduling
• Single or multiple address delivery

16. Returns and Exchange Shipping

For return and exchange requests:

• Refer to our Return and Refund Policy for detailed information
• Return shipping is FREE for defective/wrong products
• Return shipping costs borne by customer for non-defective returns
• We provide return pickup facility through courier partners

17. Customer Support for Shipping Queries

For any shipping-related questions or assistance, please visit our Contact Us page on the website.

Contact Us:
Website: https://divineeasstitva.com/

Response Time: We respond to all queries within 24 hours

18. Force Majeure

We are not liable for delivery delays or failures due to:

• Natural disasters (earthquakes, floods, cyclones)
• Pandemics or epidemics
• War, terrorism, or civil unrest
• Government restrictions or lockdowns
• Strikes, labor disputes, or riots
• Acts of God or unavoidable circumstances

In such situations:

• We will notify affected customers
• Orders may be held until normal services resume
• Refunds will be provided if requested

19. Insurance and Liability

• Insurance: High-value orders (above ₹10,000) are automatically insured
• Liability: We are liable only up to the order value for lost/damaged shipments
• Exclusions: We are not liable for delays beyond our control or incorrect addresses provided by customers

20. Important Notes

• Delivery timelines are estimates and not guaranteed
• We make every effort to deliver on time but cannot be held responsible for courier delays
• Please inspect packages before accepting delivery
• Keep tracking numbers and delivery receipts for reference
• Shipping and COD charges are non-refundable (unless issue is from our end)
• This policy is subject to change; check periodically for updates

21. Frequently Asked Questions (FAQs)

Q1: How can I track my order?
A: Use the tracking link in your shipment confirmation email or SMS, or log in to your account.

Q2: Can I change my delivery address after placing an order?
A: Yes, but only before the order is shipped. Contact customer support immediately.

Q3: Do you deliver on Sundays and holidays?
A: Depends on courier partner; most deliver Monday-Saturday. Sunday delivery in select cities.

Q4: What is the maximum COD amount?
A: ₹25,000 per order.

Q5: How long do I have to wait if the first delivery attempt fails?
A: Courier will attempt delivery again within 1-2 days; you can also reschedule.

Q6: Are shipping charges refundable?
A: Only if the issue is from our end (wrong/defective product); otherwise non-refundable.

Q7: Can I pick up my order from your office?
A: Currently, we do not offer self-pickup; all orders are shipped.

Q8: What if I’m not available to receive the delivery?
A: Someone at your address can receive it, or contact the courier to reschedule.

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Spirituality with Science – Transforming Lives

Thank you for choosing Divinee Asstitva. We ensure your sacred products reach you safely and with positive energy.

With the Blessings of Baba Kashi Vishwanath