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Spirituality with Science

Spirituality With Science

Return and Refund Policy

Effective Date: January 28, 2026

Last Updated: January 28, 2026


Introduction

At Divinee Asstitva, customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations or may arrive damaged. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds in compliance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

Business Information:
Name: Divinee Asstitva
Website: https://divineeasstitva.com/


1. Return Eligibility

Products Eligible for Return

You may return products within 15 days from the date of delivery if:

  • The product is defective or damaged
  • Wrong product was delivered
  • Product does not match the description on our website
  • Product is missing parts or accessories
  • Quality issues or manufacturing defects
  • Product received is different from what was ordered
Return Period
  • Standard Products: 15 days from the date of delivery
  • Gemstones and Crystals: 7 days from the date of delivery (must be unused and in original condition)
  • Customized Rudraksha Remedies: 7 days only for defective or damaged items
Conditions for Return

To be eligible for a return, products must meet the following conditions:

  • Items must be unused, unworn, and in the same condition as received
  • Products must be in their original packaging with all tags, labels, and certificates attached
  • Original invoice or proof of purchase must be provided
  • Authenticity certificate (for gemstones) must be returned with the product
  • Customized items must not have been used or energized

2. Non-Returnable Items

The following items are NOT eligible for return:

  • Products that have been energized, blessed, or used in spiritual rituals
  • Personalized or customized Rudraksha Kundali and remedy sets that have been opened or used
  • Products damaged due to misuse, negligence, or improper handling
  • Items without original packaging, tags, or authenticity certificates
  • Consultation services once delivered (astrological readings, Rudraksha Kundali preparation)
  • Digital products or downloadable content
  • Gift cards or vouchers
  • Products marked as “non-returnable” on the product page

3. Return Process

How to Initiate a Return

Step 1: Contact our customer support within the return eligibility period through website contact form or phone/email provided on Contact Us page

Step 2: Provide the following information:

  • Order number
  • Product name and details
  • Reason for return
  • Photos/videos of the defective or damaged product (if applicable)

Step 3: Await approval

  • Our team will review your request within 24-48 hours
  • Once approved, you will receive return instructions and a return authorization number

Step 4: Pack the product securely

  • Pack items in their original packaging
  • Include all accessories, certificates, and invoices
  • Ensure the product is protected during transit

Step 5: Ship the product

  • Use the courier partner recommended by us (for easier tracking)
  • Share the tracking details with our customer support
  • For defective/damaged products, return shipping is FREE
  • For non-defective returns (change of mind), shipping costs are borne by the customer

Step 6: Track your return

  • You can track your return status through our customer support
  • Once the product reaches our facility, it will be inspected within 3-5 business days

4. Inspection and Quality Check

Once we receive your returned product:

  • Our team will inspect the product within 3-5 business days
  • We will verify that the product meets return conditions
  • If the product passes inspection, we will process your refund or exchange
  • If the product fails inspection (used, damaged by customer, missing items), we will notify you and may:
    • Ship the product back to you at your cost
    • Reject the return and refund request

5. Refund Policy

Refund Eligibility

You are eligible for a refund if:

  • The product is defective, damaged, or incorrect
  • The product was not delivered despite payment
  • Order was cancelled before shipment
  • Duplicate payment was made
  • We are unable to fulfill your order
Refund Amount
  • Full Refund: For defective, damaged, or incorrect products (including shipping charges)
  • Partial Refund: For products with minor defects that you choose to keep (as mutually agreed)
  • No Refund: For products that do not meet return conditions or are non-returnable
Refund Timeline

For Prepaid Orders:

  • Refund will be initiated within 5-7 business days after successful inspection
  • Refund will be credited to the original payment method
  • Bank processing may take an additional 5-7 business days depending on your bank

For Cash on Delivery (COD) Orders:

  • Refund will be processed via bank transfer (NEFT/IMPS)
  • You must provide valid bank account details
  • Refund will be credited within 7-10 business days after inspection
Refund Methods

Refunds will be processed through the following methods:

  • Credit/Debit Card: Refund to the original card used for payment
  • Net Banking: Refund to the original bank account
  • UPI/Digital Wallets: Refund to the original payment source
  • COD Orders: Bank transfer (NEFT/IMPS) to your provided account

Note: We do NOT provide cash refunds at our office or through delivery partners.

Non-Refundable Charges

The following charges are non-refundable:

  • Convenience fees (unless the issue is from our end)
  • Return shipping costs (for non-defective returns)
  • COD charges (if order is refused at delivery without valid reason)

6. Exchange Policy

Exchange Eligibility

You may request an exchange instead of a refund if:

  • You received a defective or damaged product
  • Wrong size/color was delivered (if applicable)
  • You want a different product of equal or higher value
Exchange Process

Step 1: Follow the return process mentioned above
Step 2: Specify that you want an exchange instead of a refund
Step 3: Choose the replacement product
Step 4: Once your return is approved and product is received:

  • We will ship the replacement product at no additional cost (for defective items)
  • For exchanges to higher value products, you will need to pay the price difference
Exchange Timeline
  • Replacement product will be shipped within 3-5 business days after receiving your return
  • Delivery time depends on your location (2-7 business days)
  • You will receive tracking details via email/SMS
Exchange Limitations
  • Exchanges are subject to product availability
  • If the desired product is out of stock, you will receive a refund
  • Only one exchange per order is allowed
  • Customized products cannot be exchanged once energized or used

7. Cancellation Policy

Order Cancellation by Customer

Before Shipment:

  • You can cancel your order anytime before it is shipped
  • Full refund will be provided
  • No cancellation charges apply
  • Cancellation can be done through:
    • Your account dashboard
    • Email or phone to customer support

After Shipment:

  • Once the order is shipped, it cannot be cancelled
  • You may refuse delivery at the time of arrival and request a return
  • Return policy will apply in such cases

How to Cancel:

  1. Log in to your account
  2. Go to “My Orders”
  3. Select the order you want to cancel
  4. Click on “Cancel Order”
  5. Choose cancellation reason
  6. Submit cancellation request

Alternatively, contact our customer support with your order number.

Order Cancellation by Divinee Asstitva

We may cancel your order in the following situations:

  • Product is out of stock or unavailable
  • Pricing or product description error on the website
  • Delivery address is not serviceable
  • Payment failure or suspicious transaction
  • Violation of our terms and conditions
  • Force majeure events (natural disasters, pandemics, etc.)

In such cases:

  • You will be notified immediately via email/SMS
  • Full refund will be provided within 5-7 business days
  • We are not liable for any consequential losses

8. Cash on Delivery (COD) Returns and Refunds

COD Order Returns
  • Same return policy applies as for prepaid orders
  • Return shipping is FREE for defective/damaged products
  • For non-defective returns, shipping costs are deducted from refund
COD Refund Process

For COD orders, refunds are processed via bank transfer:

  1. Provide valid bank account details (Account Number, IFSC Code, Account Holder Name)
  2. We will verify the details
  3. Refund will be credited within 7-10 business days after inspection
COD Order Refusal

If you refuse a COD order at the time of delivery without valid reason:

  • COD charges and return shipping costs will be deducted
  • You may be blocked from placing COD orders in the future
  • Repeated refusals may result in account suspension

9. Damaged or Defective Products

Reporting Damage

If you receive a damaged or defective product:

  • DO NOT accept the delivery if the package appears damaged
  • If damage is discovered after opening, report within 48 hours of delivery
  • Provide clear photos/videos of:
    • Outer packaging
    • Product damage or defect
    • Invoice and labels
Resolution for Damaged Products

We will offer one of the following options:

  • Full Refund: If you do not want a replacement
  • Free Replacement: We will send a new product at no additional cost
  • Partial Refund: If you wish to keep the product with a discount (as mutually agreed)
Our Commitment
  • Return shipping is completely FREE for damaged or defective products
  • Priority processing for damaged product returns
  • Refund/replacement will be provided as per your preference

10. Wrong Product Delivered

If you receive a wrong product:

  • Notify us immediately within 48 hours of delivery
  • Do not use or open the product
  • Provide photos of the product received and the invoice
  • We will arrange free pickup and deliver the correct product
  • If correct product is unavailable, full refund will be provided

11. Late or Missing Deliveries

Late Delivery

If your order is significantly delayed beyond the estimated delivery date:

  • Contact our customer support for order status
  • We will track and expedite the delivery
  • You may cancel the order and request a refund if delay exceeds 10 days beyond estimated delivery
Missing or Lost Orders

If your order shows as “delivered” but you did not receive it:

  • Contact us within 48 hours with order details
  • We will investigate with the courier partner
  • If confirmed lost, we will provide a full refund or send a replacement
  • Investigation may take 7-10 business days

12. Consultation Services Refund

Astrological Consultation Services

Our consultation services include:

  • Personalized Rudraksha Kundali preparation
  • Gemstone recommendations based on horoscope
  • Crystal energy alignment consultations

Refund Conditions:

  • Services are non-refundable once delivered
  • If consultation is not provided within agreed timeline, partial/full refund may be offered
  • Dissatisfaction with consultation results is not a valid reason for refund (as outcomes depend on individual faith and adherence)
Service Cancellation

You may cancel a consultation service:

  • Before the consultation begins (full refund)
  • If we fail to deliver the service within the committed time (full refund)

13. Refund for Payment Failures

If payment is deducted but order is not confirmed:

  • Contact our support immediately
  • Provide transaction details and payment proof
  • We will verify with the payment gateway
  • Auto-refund is processed within 7-10 business days as per RBI guidelines
  • If not received, contact your bank with transaction reference number

14. Quality Assurance

Our Commitment to Quality
  • All Rudraksha beads are sourced from authentic locations (India, Nepal, Indonesia, Sri Lanka)
  • Gemstones are certified for authenticity (where applicable)
  • Crystals are natural and ethically sourced
  • Products undergo quality checks before dispatch
Right to Refuse Defective Products

As per the Consumer Protection Act, 2019:

  • You have the right to return defective, spurious, or misrepresented products
  • We cannot refuse return for legitimate quality issues
  • Full refund or replacement will be provided without additional charges

15. Consumer Rights

Under the Consumer Protection Act, 2019, you have the right to:

  • Return defective or sub-standard products within 15 days
  • Full refund for products that do not match website descriptions
  • Free return shipping for defective or wrong products
  • No additional charges or penalties for legitimate returns
  • File a complaint with Consumer Disputes Redressal Forum if unsatisfied

16. Contact Us for Returns and Refunds

For any questions or to initiate a return/refund, please visit our Contact Us page on the website or use the contact form available.

Customer Support:
Website: https://divineeasstitva.com/

We aim to respond to all return and refund queries within 24-48 hours.

17. Important Notes

  • This policy is subject to change without prior notice
  • Please check this page periodically for updates
  • Any disputes shall be subject to the jurisdiction of courts in India
  • We comply with the Reserve Bank of India (RBI) guidelines for refund processing
  • Seasonal or promotional products may have different return terms (specified on product page)

18. Frequently Asked Questions (FAQs)

Q1: How long does it take to process a refund?
A: 5-7 business days after product inspection, plus 5-7 bank processing days.

Q2: Can I return a customized Rudraksha Kundali?
A: Only if defective or damaged; not for change of mind.

Q3: Who pays for return shipping?
A: We pay for defective/wrong products; you pay for non-defective returns.

Q4: Can I exchange a product instead of getting a refund?
A: Yes, subject to product availability.

Q5: What if I ordered the wrong size/color?
A: You can return within 15 days; return shipping costs apply.

Q6: Can I cancel after product is shipped?
A: No, but you can refuse delivery and initiate a return.

Q7: How do I track my return?
A: Contact customer support with your return tracking number.

Q8: What if my refund is delayed?
A: Contact your bank with transaction reference number; we’ll provide assistance.

Spirituality with Science – Transforming Lives

Thank you for choosing Divinee Asstitva. We are committed to your satisfaction and well-being.

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